RETURNS

30 DAYS RETURN POLICY

At Venetto Design, we stand behind our products and services 100%!

If for any reason you are not completely satisfied with the products you receive from us, you may return unused products for a full, no-questions-asked refund in the original form of payment.

There is no restocking fee, and you will not be charged for our cost in shipping the product to you. Once we receive the returned products, we will credit your account or issue a refund within 10 working days.

Returns are accepted within 30 days after delivery

FREE RETURN FOR THE EUROPEAN UNION AND THE UNITED STATES

Currently, we offer free local returns for the European Union and the United States customers. Please contact us at support@venettodesign.com with your order details and we will provide you a prepaid return label.

RETURN FOR OTHER COUNTRIES

Buyers from other countries are responsible for their return shipping fees.  Please contact us at support@venettodesign.com with your order details and we will provide the closest return address to you.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@venettodesign.com

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@venettodesign.com