Help Center

Shipping cost varies depending on your location and shipping options. Standard insured shipping usually is Free.

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world  in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 20 business days, please contact us to look into your shipment.

Yes, we ship to most countries worldwide.

Please allow 3-4 business days(The processing time may exceed 10 business days due to COVID-19) for processing your order. After which, your order will be ready to ship out. It usually takes only 7-15 business days for shipping to the US, Europe and 11-25 business days for international shipping, depending on your location.

There may be delay in deliveries due to COVID-19 

We will send you a tracking number when your order ships. Simply visit the our tracking page or carrier's website and enter the tracking number to see the shipping status of your package.

When you place your order at Venettodesign.com, you may choose standard insured post shipping or express shipping options with DHL, FedEx or UPS.

Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. 

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

Upon receipt of your order, you realised that some items are missing/damaged(ie. a fork is missing from a 24 pcs set of cutlery)? You should contact us within 3 days from the delivery date. Any claims made after 3 days will not be accepted.

Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

Current payment methods for US orders are Visa, Mastercard, Amex, Discover, JCB, Diners Club, and PayPal. 

Our products are listed in US Dollar. 

Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy :)

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@venettodesign.com within 6 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

Venetto Design has a 30 day refund policy for all orders placed through venettodesign.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused. 

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us by sending an email to support@venettodesign.com, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.