How can we help you?

FAQ

SHIPPING

HOW MUCH IS SHIPPING?

Shipping cost varies depending on your location and shipping options. The standard shipping is Free to majority of countries. 

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to most countries worldwide. Please check here for further details. 

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Please allow 3-5 business days for processing your order. Some products are made-to-order, and have a longer processing time. After processing, your order will be ready to ship out. It usually takes only 4-9 business days for shipping to the US, Europe, Australia, and 11-20 business days for international shipping, depending on your location.

There may be delay in deliveries due to COVID-19 

HOW DO I TRACK MY PACKAGE?

We will send you a tracking number when your order ships. Simply visit the our tracking page and enter the tracking number or your order number&email address to see the shipping status of your package.

CAN I CHOOSE ANOTHER CARRIER?

When you place your order at Venettodesign.com, you may choose standard shipping or express shipping options with DHL and FedEx.

WHY CAN'T I TRACK MY ORDER ON THE WEBSITE?

Please note that the tracking updates will be displayed within 24 hours after your order is dispatched. Therefore, if you can't find tracking information about your package, please try it later. If you do not see any updates after 24 hours, please contact us

WHY IS MY SHIPMENT STATUS NOT UPDATING?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. Please contact us if you notice any delays in your shipment.

HELP! THERE'S A PROBLEM WITH MY SHIPMENT!

If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

SOME ITEMS FROM MY ORDER ARE MISSING/DAMAGED!

Upon receipt of your order, you realised that some items are missing/damaged(ie. a fork is missing from a 24 pcs set of cutlery)? You should contact us within 3 days from the delivery date. Any claims made after 3 days will not be accepted.

CUSTOMS

CUSTOM CHARGES?

Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

We currently offer duty-free shippings for the EU and the USA. For further details please check here

HOW MUCH WILL CUSTOMS CHARGES WILL BE FOR MY COUNTRY?

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

PAYMENT METHODS

HOW CAN I PAY FOR MY ORDER?

We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, PayPal and T/T transfers.

WHAT CURRENCY IS DISPLAYED ON THE WEBSITE?

As we are based in Luxembourg, Europe, the main currency of our store is in Euro. For the buyer's convenience, our system automatically converts the product prices to your local currency. While the products prices are displayed in your local currency, you will checkout using Euro at the most current exchange rate.

ORDERS

HOW DO I ORDER?

Browse through the products that you love, then click "Add to cart" and "Check out". Enter your shipping and billing details and wait for your order to arrive at your doorstep. It is that easy :)

I NEED TO MODIFY MY ORDER!

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email support@venettodesign.com within 12 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

RETURN&REFUND POLICY

WHAT IS YOUR RETURN POLICY?

Venetto Design has a 30 day refund policy for all orders placed through venettodesign.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused. 

Currently, we offer free local returns for the European Union countries*, the United Kingdom and the United States customers. 

Buyers from other countries are responsible for their return shipping fees.