We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 20 business days, please contact us to look into your shipment.
Please allow 3-4 business days(The processing time may exceed 10 business days due to COVID-19) for processing your order. After which, your order will be ready to ship out. It usually takes only 7-15 business days for shipping to the US, Europe and 11-25 business days for international shipping, depending on your location.
If there's an issue with your package, please contact ourSupport Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
Upon receipt of your order, you realised that some items are missing/damaged(ie. a fork is missing from a 24 pcs set of cutlery)? You should contact us within 3 days from the delivery date. Any claims made after 3 days will not be accepted.
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of goods, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via firstname.lastname@example.org within 6 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
Venetto Design has a 30 day refund policy for all orders placed throughvenettodesign.com. If you are not satisfied with your order for any reason, simply contact us for return instructions and a refund. Please note we can only accept returns that are unopened and unused.
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email email@example.com, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.