RETURNS
2023 HOLIDAY EXTENDED RETURN POLICY
We are offering an extended return policy this holiday season. Any order placed between November 1, 2023 - December 24, 2023 can be returned until January 31, 2024.
30 DAYS RETURN POLICY
At Venetto Design, we stand behind our products and services and promise to leave you completely satisfied!
If for any reason you are not satisfied with the products you receive from us, you may return unused products for a full refund in the original form of payment.
There is no restocking fee and you will not be charged for original shipping cost. Once we receive and inspect the returned products, we will credit your account or issue a refund within 10 business days.
Returns are accepted within 30 days of delivery.
Only unused and unwashed items in the original packaging are eligible for the return. Venetto Design reserves the right to refuse the return and refund of goods shipped after the return period or that are not in their original condition.
FREE RETURN FOR THE EUROPEAN UNION, THE UK AND THE UNITED STATES
We currently offer free local returns for European Union* countries, the United Kingdom and the United States. Please fill in the form below with the details of your order and we will provide you with a pre-paid return label.
RETURN FORM
*European Union countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
RETURN FOR OTHER COUNTRIES
Buyers from other countries are responsible for their own return shipping costs. Please fill in the form below with your order details and we will advise you of the nearest return address.
RETURN FORM
REFUNDS
Once we receive and review your return, a refund will be processed and a credit will automatically be issued to your credit card or original payment method within 10 business days.
LATE OR MISSING REFUNDS
If you have not received a refund within 10 business days of receiving the refund confirmation email, please contact us at support@venettodesign.com.
EXCHANGES
We only exchange items if they are defective or damaged. If you would like to exchange the item for the same item, please email us at support@venettodesign.com.
