Price Adjustment Policy

Last updated: 04/01/2024

At Venetto Design, we strive to provide our customers with not only exceptional products but also the best possible shopping experience. To ensure that our customers always receive the greatest value, we are pleased to offer a Price Adjustment Policy for purchases made on our online store at venettodesign.com.

Eligibility for Price Adjustment

• Purchase Window: This policy applies to items purchased from Venetto Design's online store at venettodesign.com that were not on sale at the time of purchase but went on sale within 30 days following the purchase date.
• Proof of Purchase: Customers must provide a valid proof of purchase, which can include the original purchase receipt or order confirmation email, to be eligible for a price adjustment.
• Item Condition: The item must be exactly the same as the one purchased, including the size, color, and style, and must currently be in-stock in the same size and color at the time of the price adjustment request.
• Exclusions: This policy does not apply to purchases made through third-party vendors, during final sale periods, or on items that are part of a special promotion or flash sale.

Process for Requesting a Price Adjustment

• Notification: Customers who believe they are eligible for a price adjustment should contact Venetto Design’s customer support team within the 30-day window from the date of purchase.
• Contact Information: Please reach out to us via our support email at support@venettodesign.com. Include your order number, the date of purchase, and evidence of the price difference in your email.
• Review Process: Upon receiving your request, our team will review the eligibility of your purchase for a price adjustment. This process includes verifying the date of purchase, the sale price, and the item’s availability.
• Refund Process: If your request is approved, Venetto Design will refund the difference in price to the original method of payment used at the time of purchase. Please allow up to two billing cycles for the credit to appear on your statement.

Additional Information

• One-Time Adjustment: Each eligible item may receive only one price adjustment.
• Policy Changes: Venetto Design reserves the right to modify or cancel this policy at any time without prior notice.
• Customer Support: Our dedicated customer support team is here to help with any questions you may have about this policy or anything else. Do not hesitate to reach out to us at support@venettodesign.com.

We value your business and are committed to ensuring that you feel confident and satisfied with every purchase you make with Venetto Design.