There may be 10 business days delay in deliveries due to COVID-19
HOW MUCH IS SHIPPING?
Shipping cost varies depending on your location and shipping options. Standard insured shipping usually is Free.
WHY DIDN'T MY ORDER COME TOGETHER IN ONE PACKAGE?
We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries worldwide.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Please allow 2-3 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping, depending on your location.
HOW DO I TRACK MY PACKAGE?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.
CAN I CHOOSE ANOTHER CARRIER?
When you place your order at Venettodesign.com, you may choose standard insured post shipping or express shipping options with DHL, FedEx or UPS.
WHY CAN'T I TRACK MY ORDER ON THE WEBSITE
Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.
WHY IS MY SHIPMENT STATUS NOT UPDATING?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
HELP! THERE'S A PROBLEM WITH MY SHIPMENT!
If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.