RETURNS30 DAYS RETURN POLICY
At Venetto Design, we stand behind our products and services with a promise of complete satisfaction!
If for any reason you are not completely satisfied with the products you receive from us, you may return unused products for a full, no-questions-asked refund in the original form of payment.
There is no restocking fee, and you will not be charged for our cost in shipping the product to you. Once we receive the returned products, we will credit your account or issue a refund within 10 working days.
Returns are accepted within 30 days after delivery.
Only unused and unwashed items in the original packaging are eligible for the return.
FREE RETURN FOR THE EUROPEAN UNION, THE UK AND THE UNITED STATES
Currently, we offer free local returns for the European Union countries*, the United Kingdom and the United States customers. Please contact us at firstname.lastname@example.org with your order details and we will provide you a prepaid return label.
*European Union countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
RETURN FOR OTHER COUNTRIES
Buyers from other countries are responsible for their return shipping fees. Please contact us at email@example.com with your order details and we will provide the closest return address to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com